2022 Intensive: Complaints - its bad, but it could be a lot worse

The 2022 CPD Intensive Series: Complaints - its bad, but it could be a lot worse

Being the subject of a complaint is every solicitor’s worst nightmare. Sadly, the Law Society has seen cases where the solicitor’s response to a complaint has significantly contributed to an adverse outcome (including disciplinary action) in that complaint. Although it may seem inexplicable for a lawyer to make their situation worse, it’s understandable given the stresses involved. However, there are some simple steps that solicitors can take before a matter becomes a formal complaint, and during the investigation stage, that can help a solicitor avoid serious disciplinary consequences. As well as covering recent cases, this session will offer some best practice tips on how to avoid a situation where your reaction to a complaint leads to an even worse outcome. 

Rob Reis, Professional Standards Manager, ACT Law Society

Rob has been the Professional Standards Manager at the ACT Law Society since 2006, investigating allegations of misconduct by practitioners. Previously Rob was in private practice from 1985. In addition to his statutory role, Rob is the ACT representative on the Professional Ethics Committee of the Law Council of Australia, and presents risk management and trust account seminars for newly admitted practitioners, paralegals and other administrative and support staff. He also runs tri-annual mandatory Practice Management Courses for senior and experienced practitioners and is a sessional lecturer and tutor at the University of Canberra and formerly a tutor in Ethics at the Graduate Diploma in Legal Practice at the Australian National University. 


  • This is an on-demand webinar you can watch at anytime - a link and password will be sent to you when you register. 
  • Members will earn 1.5 CPD points in core area 1
  • This event was recorded at The 2022 CPD Intensive Series, held on Tuesday March 8 and Wednesday March 9 2022
  • This recording will expire on 31 December 2022.
  • Online tickets: $44


Webinar ticket $44.00(GST incl.) Register



Sponsors & Supporters

The Law Society is proud to recognise legalsuper as the sponsor of the Law Society CPD Program.

legalsuper is the industry super fund for Australia’s legal community. With personal service for every member, we can help you to maximise your super, consolidate accounts, adjust insurance or investments, plan for retirement and more. Contact Guy Mahony on 0477 401 151 or gmahony@legalsuper.com.au to book your free appointment today — meetings can be conducted by phone or on Zoom.